Double Oak, Texas
Aviation & Aerospace, Developmental Disabilities
Air Carrier Access Act, Airline policy and procedures, Special service requests (SSR); wheelchairs, seating, Covid-19 exceptions. etc., Service and Support Animals, Complaint Resolution Official (CRO) Program, Safety Assistants, Accessible services in airports and onboard, Mobility device handling
After a near forty-year career with American Airlines, Bonnie Hayes has invaluable insight into and experience with the air travel industry. Her thorough knowledge of the Air Carrier Access Act, combined with an extensive background in airline policy and procedure, positioned her as an Expert Witness for American Airlines’ from 2018-2021.
Bonnie is an Aviation Accessibility Consultant and founder/owner of Access 382. She specializes in the ACAA (CFR Title 14, Chapter II, Subchapter D, Part 382) including: airline requirements for special service requests (SSRs); physical, developmental and cognitive disabilities; Service and Emotional Support Animals; seating accommodations; accessible services in airports; Airport Agent policy and procedures; wheelchair and aisle chair services; boarding, deplaning and connecting assistance;
pet relief areas; accessible services onboard; Flight Attendant policy and procedures; accessible lavatories;
onboard wheelchairs; passenger medical equipmen...
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