Customer Service Expert Witnesses

Customer service expert witnesses and consultants listed here may be able to form expert opinions, draft expert witness reports, provide expert witness testimony at deposition and/or trial as or serve as consulting (non-testifying) experts on customer service. The customer service expert witness listings on this page are typically from fields/areas of expertise such as: Business Operations, Insurance, Oil and Gas, Security, and Slip Trip & Fall.

Laura A. Dambier Insurance Capital Consulting LLC

Avon, Connecticut
Insurance, Business Operations - Life insurance, agent licensing, appointment, commissions, terminations, premium financing, regulatory requirements, operations, customer service, call centers, home office administrative processes & technology, compliance, file review, bad faith, claim practices, annuities, misrepresentation
Laura A. Dambier Accomplished retired senior executive with more than 20 years of experience leading life insurance operations across the life cycle of a policy from life insurance and annuity agent/broker/distribution sales authorization to the sales process, compensation, customer service and claims. Areas of expertise include but are not limited to life insurance and annuity agent licensing, appointments, terminations, commissions, contracting, technology, customer service, call center and claims. Please see also Insurance Capital Consulting LLC for further detail. Insurance Capital Consulting LLC Led by Laura A. Dambier, Insurance Capital Consulting LLC brings together a cross-functional team of seasoned insurance industry professionals with extensive experience in insurance company home office processes covering the lifespan of a life insurance policy or annuity. Hartford, Connecticut presence with nationwide reach and expertise. Consultant backgrounds and experience include:...

Russ Ritenour Ritwell Consulting, LLC

Ponte Vedra, Florida
Oil and Gas, Business Operations - Convenience Stores, Retail, Franchising, Mystery Shopping, Retail Gas/Motor Fuel Operations, Customer Service, Contracting, Merchandising, Category Management, Operations Management, Food Safety, Age-restricted
Mr. Ritenour is a veteran of Convenience Store and Retail Petroleum Industry since 1973. Additionally, he is a testifying witness with experience drafting expert reports, research and providing testimony for c-store, franchise and retail petroleum motor fuel litigation. Russ’ knowledge and over forty years of experience effectively managing cross-functional domestic and global teams, programs, and processes at large corporations in both the retail petroleum and convenience retailing industry allow him to create expert reports and work with a litigation team. Russ’ expert experience, comprehensive knowledge and highly diversified career in the convenience store and retail petroleum industry includes corporate operations, management and leadership roles at many levels within the industries. His expertise includes, corporate operational management, franchising and franchise management, category management, food safety, customer and consumer experience management, mystery shopping, sur...

Bart C Whitaker

Virginia Beach, Virginia
Security, Slip Trip & Fall - Public Venues, Event, Crowd Management, Crowd Safety, Arena, stadium, theater, Recreation, Outdoor events, Premise Liability, Personal Injury, Construction/Renovations/Start-ups, Security, Crowd Management, Safety, Staffing, Sports Travel-corporate Hospitality, Ticketing, Customer Service
Bart Whitaker Success Strategist Bart is one of the most well-rounded Venue and Event Professionals in the United States. From the Superdome and the Georgia Dome to the Super Bowl, the NCAA Final 4, the Rolling Stones Attendance Record Setting Concert, And the Olympics – he has been involved in the Big Ones. In addition to those iconic venues, Bart has also managed two beautiful theaters. One, a vintage (circa 1925) Macon Auditorium and the State-of-the-Art, Duke Energy - Mahaffey Theater and Dali Museum in St. Petersburg. As an entrepreneur, he added Sports/Entertainment Travel, Corporate Hospitality, Sponsorships/Fundraising, and Sports Marketing to his list of skills. This Management Experience has given Bart the valued knowledge of Leadership, Organization, and Communications. Stand-out abilities in Crowd Management/Security, Customer Services, Quality Control, Grand Openings, Start-ups, Reorganizations, and Public Speaking make him an asset. Having seen events as a V...