Telecommunications Expert Witnesses in Pennsylvania

Telecommunications, Arbitration/Mediation - Toll-Free Numbers, Toll-Free Disputes, Toll-Free Lawsuits, Toll-Free Arbitration, Toll-Free Contracts, Toll-Free Industry, Toll-Free Regulations, SMS/800 Tariff, FCC, SMS/800, Resp Orgs, End Subscribers, Warehousing, Hoarding, Reselling, Toll Free, toll-free, toll free numbers

Erik has approximately 30 years of experience in the telecommunications industry with over 25 years of experience in Toll-Free numbering and administration. Initially, he worked for three (3) years as a System Engineer in the SMS/800 Software Development organization at Bell Communications Research (BELLCORE). His next assignment was a one-year position as a Solution Architect in the Intelligent Networks division where he developed Local Number Portability and Number Pooling industry solutions. Erik eventually accepted a position as the Senior Vice-President of Operations at Database Service Management, Inc. (DSMI), an independent subsidiary of Telcordia Technologies. DSMI was designated in 1993 as the North American Toll-Free Administrator (NATFA) and manager of the SMS/800 system. He held this position until 2013. In 2013, the NATFA and SMS/800 system responsibilities were assigned to SOMOS, LLC. During the transition, he personally assumed the position of NATFA for approximatel...

Telecommunications, Management - Call Center, Contact Center, Call Center Outsourcing, Contact Center Outsourcing, Outsourcing, Call Center Technology, Contact Center Technology

Forty years of experience in the call center industry. Seventeen of these years spent managing/leading a call center and 23+ years as a leading consultant in the industry. I have completed consulting assignments for over 100 clients in more than a dozen countries, written over 100 articles on call center best practices, trained over 1000 managers and spoken at dozens of conferences. I've worked on a number of cases involving call center clients and outsourcers and have reviewed/analyzed dozens of contracts in the call center outsourcing industry. I've worked as an expert witness on eight cases, having been deposed six times. I've testified before a judge, a state appeals board, and in federal court.

Forensic Science, Telecommunications - Mobile Forensics, Cell Phones, Data Download, Extraction, Digital Forensics, Digital Evidence, Electronics, Cloud Data, Social Media Data, Wearable Devices, Device Download, eDiscovery, Call Records, Cell Tower Data Analysis, Cellebrite, Smartphone, GPS Device, Apple Watch, Fitbit, Smartwatch

Tim earned his degree in Digital Forensics, with a minor in Information and Technology Management, from Bloomsburg University in Pennsylvania. As a Mobile Forensic Analyst, Tim handles securing, imaging, and analyzing mobile devices for the municipal, legal, and insurance industries. His services include the review and analysis of digital evidence casefile materials; securing, extracting, and storing of digital data evidence; creating, finalizing, maintaining, and executing formal documentation including chain of custody, consent, and release forms. Tim is a Cellebrite trained and certified Operator, Physical Analyst and Advanced Smartphone Analyst. He works closely with the Automotive Engineering and Collision Reconstruction Departments to research, test, and analyze the connection of data from telecommunication systems to automobiles and their infotainment systems. Tim is able to access and interpret data pertaining to cell phones, GPS devices, social media, Apple watches, Fitbit...