Travel Agency Expert Witnesses

Fort Lauderdale, Florida

Travel & Tourism - Tour Operating, Travel Agent, Travel Standard of Care, Travel Booking, Insurance, Tourism, Vacation Packages, Tours, Airlines, Cruise, Travel Supplier Contracts, Travel Agency, Sightseeing, Terms and Conditions, Hotel, Travel Duty of Care, Travel Suppliers, Technology, Transportation, Excursions

Michael Stone is an experienced travel and tourism industry expert, with extensive hands-on operating experience in travel agency, tour operating, cruise, transportation, tourism, and hospitality operations. He is a graduate of Cornell University with a Bachelor of Science degree in Hotel, Hospitality and Tourism Management; a Certified Travel Industry Executive (CTIE); and a Chartered Property Casualty Underwriter (CPCU) in insurance and risk management. His industry experience includes the successful ownership and operation of a large multi-location travel and cruise agency business; CEO and President of one of the largest tour operating businesses in the US; involvement with international tour operating; hotel sales, management and marketing experience with several major hotel brands; and the successful creation of two travel industry software development companies focused on travel management, tour operating, travel agency management, hotel operations and reservations and onlin...

Richardson, Texas

Travel & Tourism, Transportation - Airline ticketing systems, Global Distribution System (GDS), NDC and ONE Order, Online Travel Agency, Offer & Order Management, Travel Agency, Schedule change, Refund eligibility, Ancillary fees, PNR/GDS data analysis, Mispriced fares, Fare rule interpretation, Denied boarding, Overbooking, Loyalty program

Alex Zuttre provides independent, litigation-oriented expertise on airline ticketing, travel distribution, and airline retailing technology. He has more than 15 years of experience in senior product leadership and system design roles within the global airline technology sector. His work includes leading the development of reservation interfaces, digital booking platforms, commercial product systems, inventory and schedule tools, and modern offer and order management capabilities used by international carriers and large travel intermediaries. Mr. Zuttre previously spent 10+ years with Amadeus, one of the world’s largest airline technology providers, supporting North American and international airlines on digital distribution, reservation platform customization, retailing strategies, schedule and inventory processing, ancillary product sales, and integration between airlines and travel agencies. He later held senior product leadership roles building next-generation airline retailing ...