Complaint Resolution Official Expert Witnesses

Moore, Oklahoma

Aviation & Aerospace, Safety - Air Carrier Access Act, Flight Attendant Emergency Procedures, Safety Investigator, Medical incidents and injury, Complaint Resolution Official, Pilot Emergency Training, Passenger De-escalation, Regulatory Compliance, Threat Error Management, Safety Management Systems, Human Factors, Industry Standards & Practices

Expert witness, consultant, program developer, trainer and internationally recognized speaker on commercial airline flight attendant and gate personnel training, performance, safety, industry standards and FAA regulatory compliance. More than 40 years of experience in the commercial aviation industry; holding such positions as: Manager of Health, Safety and Security for Inflight Division, Senior Inflight Safety Investigator, Emergency Procedures Instructor for pilots and flight attendants, Station Manager, flight attendant and customer service supervisor. Other aviation roles included Chairperson of an FAA supported Aviation Safety Action Program for flight attendants, member of the Air Transport Association (A4A) Cabin Operations Committee and co-developer of Passenger Incident Review Committee process for addressing passenger misconduct incidents on a major global airline. Has provided expert witness, consultation services, reports and testimony for both plaintiff and defense case...