Call Centers Expert Witnesses

Aliso Viejo, California

Cryptocurrency, Cybersecurity - Asset Searches, Fraud Investigations, Pig Butchering, High-Tech Fraud, Digital Forensics, Cyber Investigations, Cryptocurrency Valuation, Hacking, Cybercrime, Call Centers, Cell Phones

Over his 20-year career with the FBI, Jason excelled in investigating cyber-related crimes, including hacking, online stalking, SIM card swapping, business email compromises, phishing, tech support scams, romance scams, and cryptocurrency investment frauds. His expertise covered cryptocurrency tracing, digital device forensics, email forensics, Voice Over Internet Protocol (VOIP) analysis, social media investigations, domain attribution, money laundering, and international collaboration with foreign governments. Jason founded the FBI’s Orange County Cyber Task Force, uniting cyber investigators from federal, state, and local law enforcement agencies. His investigative techniques have been disseminated across all 52 FBI Field Offices and other federal agencies. From 2021 until his retirement in December 2023, Jason led U.S. government investigations into the Pig Butchering Scam, the largest cryptocurrency scam globally, earning him a nomination for the Attorney General’s award from ...

Avon, Connecticut

Insurance, Business Operations - Life insurance, annuities, agent licensing, appointment, commissions, terminations, contracting, regulatory requirements, operations, customer service, call centers, home office administration processes, technology, compliance, file review, death claims, unclaimed property, policyholder services

Laura A. Dambier Accomplished retired senior executive with more than 20 years of experience leading life insurance operations across the life cycle of a policy from life insurance and annuity agent/broker/distribution sales authorization to the sales process, compensation, customer service and claims. Areas of expertise include but are not limited to life insurance and annuity agent licensing, appointments, terminations, commissions, contracting, technology, customer service, call center and claims. Please see Insurance Capital Consulting LLC below for further detail. Insurance Capital Consulting LLC Led by Laura A. Dambier, Insurance Capital Consulting, LLC offers expert consulting and expert witness services related to many aspects of the life insurance industry. Areas of expertise include home office operations; agent, broker and producer licensing, appointment, supervision and termination; policyholder service including premium billing, beneficiary designations and ownership c...