911 Dispatch & EMS Protocol Standard of Care
Contact this Expert Witness
- Company: Bradford Total Solutions LLC
- Phone: (352) 508-4040
- Cell: (352) 342-5391
Specialties & Experience of this Expert Witness
General Specialties:
Emergency Medical Services and CommunicationsKeywords/Search Terms:
911 standard of care, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Dispatch Protocol Compliance, Pre-arrival Instructions, Public Safety Telecommunicator, Delayed Response Analysis, Dispatch Misclassification, Dispatch Quality Assurance (QA) medical/fire/law, Paramedic Standard of CareEducation:
AA, Central Florida CollegeYears in Practice:
35Additional Information
A seasoned Emergency Services professional with over 30 years of comprehensive experience spanning the entire continuum of public safety, from the initial 911 call to field paramedic response. As a recognized expert in 911 dispatch protocols and emergency medical services, I provide specialized analysis on the "Standard of Care" in high-stakes environments. My career is defined by a commitment to operational excellence, quality assurance, and the rigorous application of established safety protocols. Areas of Expertise: 911 Dispatch & Telecommunications: Expert knowledge of Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocols. Specialized in evaluating dispatcher performance, pre-arrival instructions, and call-handling compliance and accreditation. EMS & Paramedic Operations: Extensive field experience as a licensed Paramedic and, offering insight into field provider coordination and clinical standards of care. Quality Assurance (QA): Specialized in the review of CAD (Computer-Aided Dispatch) logs, audio recordings, and ProQA data to identify systemic failures or protocol deviations. Training & Instruction: Certified instructor medical/fire and QA with decades of experience training Public Safety Telecommunicators and EMS providers on resilience, communication, and protocol adherence. Professional Credentials & Affiliations: Fellow, International Academies of Emergency Dispatch (IAED) Project Management Professional (PMP)® Instructor Certifications: Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Quality Assurance (QA), Emergency Telecommunicator (ETC), Licensed Paramedic (30+ years experience) Active Member: Toastmasters International (Advanced Communication/Leadership focus). Consulting & Testimony: Available for comprehensive case reviews, expert reports, depositions, and trial testimony. I focus on translating complex technical data—such as radio traffic, dispatch logs, and multi-agency coordination—into clear, actionable insights for legal counsel and juries. My background as a keynote speaker on "The Art of Communication" allows me to present expert findings with clarity, authority, and professional poise. Education & Professional Development Extensive coursework in Emergency Management. Regular contributor to industry-wide initiatives regarding the professionalization of Public Safety Telecommunicators.