Contact Information

  • Company: CMR Consulting Corporation
  • Phone: (913) 335-0612
  • Cell: (501) 475-5887
  • Website:
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Specialties & Experience

General Specialties: Insurance

Specialty Focus: adjuster, bad faith, bicycle, cannabis, casualty, claims, general liability, homeowners, Lloyd's of London, marijuana, property, standards of practice

Education: BA, Baylor University

Years in Practice: 21

Number of Times Deposed/Testified in Last 4 Yrs: <4

Additional Information

Chantal M. Roberts, CPCU, AIC, RPA is recognized by colleagues as a subject matter expert in claims management best practices. She is a highly experienced executive and provides a record of expertise and accomplishments in insurance claims management, bad faith claims management, insurance adjustment strategies, third party management and collaboration, attorney collaboration, and public speaking. She has served as the primary adjuster for client with a self-insured retention for professional liability. Ms. Roberts collaborated with attorneys regarding clients' lawsuits. She also adjusted liability claims for domestic market for restaurants with amusement areas, fun parks, gyms. Ms. Roberts, while acting as an adjuster, managed as many as 100 claims. Ms. Roberts was a member of the senior executive team in charge of 6,000 claims per year involving commercial property and liability, commercial and personal auto liability, inland marine, motor truck cargo, heavy equipment, homeowner property, and dealer open lot losses. This demanding role concentrated on claim management strategies, claims data evaluations, complex claims management, litigation participation, disputed claim resolution, internal reporting, quality assurance strategies, and staff hiring, training, and coaching. Ms. Roberts published How Can Cannabis Claims Be Covered and Adjusted? in CPCU’s Insights magazine. She spoke to the NAIC Western Zone Committee about the article in September 2018, and she was the featured speaker at Eastern Carolina University's Risk Management and Insurance Program Insurance Claims Careers Week. She continues to be a sought after speaker and writer on the claims industry. Ms. Roberts is now an insurance litigation consultant for CMR Consulting with a focus on cannabis and cycling claims, adjuster standard practices and processes, and the Lloyd’s of London marketplace.